License Keys

Purchase, recover, activate, and manage an Elements CMS license key.

New Elements CMS Pro licenses are sold through FastSpring. After purchase, FastSpring sends a receipt email containing your license key. Keep this email somewhere safe in case you need to activate the license again.

Existing licenses purchased through Creem were not migrated to FastSpring. They remain valid and continue to use Creem for receipts and license recovery.

Find your license key

FastSpring purchases

If you purchased Elements CMS Pro through FastSpring:

1. Search your email for the FastSpring order confirmation and license key.
2. Sign in to the Elements FastSpring Portal using the email address entered during purchase.
3. Open your Online CMS Editor installation and go to Workspace > License to view the active license details.

You can also open the FastSpring customer portal from the Online CMS Editor. Go to Workspace > License and click Billing & receipts to view receipts or update your billing details.

FastSpring sends portal access by email. If you request a sign-in link, check the inbox and spam folder for the email address used during purchase.

Legacy Creem purchases

If you purchased a Solo or Studio license through Creem:

1. Search your email for the original Creem receipt.
2. Sign in to the Creem customer portal using the email address you used when purchasing.
3. Open your Online CMS Editor installation and check the license details there.

Legacy Creem licenses remain valid, but new licenses can no longer be purchased through Creem.

Activate a license

When you purchase Pro from Workspace > License, FastSpring checkout opens in a new browser tab. Complete the purchase there and return to the Online CMS Editor. The editor waits for the purchase to complete and normally activates the new license automatically.

If automatic activation does not complete, copy the license key from the FastSpring email. Under Workspace > License, find Already have a license key?, paste the key, and click Activate.

Domain coverage

Each license key can be active on one top-level domain at a time.

The current Pro license covers the top-level domain and all of its subdomains. For example, one Pro license covers:

• mydomain.com
• blog.mydomain.com
• deep.blog.mydomain.com

Legacy Solo licenses cover one top-level domain only. Legacy Studio licenses cover their top-level domain and its subdomains.

You do not need a separate Pro or legacy Studio license key for each subdomain. If you want to use a license key on a different top-level domain, first deactivate it from the current domain.

Deactivate a domain

You can deactivate a license key from its current domain in the Online CMS Editor:

1. Open the Online CMS Editor.
2. Go to Workspace > License.
3. Select Deactivate domain.

This automatically deactivates the current top-level domain and makes the license key available to use on another domain instantly.

Still cannot find it?

If you cannot find the receipt, access the appropriate customer portal, or view the license key from your Online CMS Editor installation, contact Realmac support and we can help retrieve it for you. Tell us whether the license was purchased through FastSpring or Creem if you know.