> For the complete documentation index, see [llms.txt](https://docs.realmacsoftware.com/elements-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.realmacsoftware.com/elements-docs/getting-started/troubleshooting/troubleshooting.md).

# How to Reset Elements

To reset Elements, remove the preferences file by following these steps.

{% hint style="warning" %}
For an automatica way to remove the Preferences you can do the following. Hold down the option key and go to Help > Clear Applications Preferences.
{% endhint %}

{% stepper %}
{% step %}

#### Quit Elements

Ensure Elements is not running.
{% endstep %}

{% step %}

#### Locate Preferences File

In the finder press press “Command-Shift-G” to bring up the "Go To Folder" Window and paste in the following path:

{% code overflow="wrap" %}

```
~/Library/Containers/com.realmacsoftware.rapidweaverelements/Data/Library/Preferences/com.realmacsoftware.rapidweaverelements.plist
```

{% endcode %}
{% endstep %}

{% step %}

#### Delete Preferences Plist

Delete the file: `com.realmacsoftware.rapidweaverelements.plist`
{% endstep %}

{% step %}

#### Re-launch Elements

You can now safely re-launch Elements.
{% endstep %}
{% endstepper %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.realmacsoftware.com/elements-docs/getting-started/troubleshooting/troubleshooting.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.