Licensing FAQ
Frequently Asked Licensing Questions
Last updated
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Frequently Asked Licensing Questions
Last updated
Was this helpful?
Every Elements license includes all you need to build the website you've always wanted, however, there are a few key differences that are highlighted in .
Our can help you check a subscription status, change payment details, and cancel your subscription. All you need is access to the email address you used to purchase our software.
If you no longer have access to the email address, contact , and we'll be able to help you directly.
Hopefully this day will never come, but if you need to cancel your subscription for one of our apps, visit the page.
In the event you cancel your subscription, any apps registered will continue providing all of its updates till the end of the current subscription period (the one you’ve already paid for).
If you've lost your license, visit our and use the automated system to help find your previous purchases.
If you’ve tried using our license manager and are still having issues, please email , and we’ll get you back up and running.
Be sure to check your Spam folder. Just in case!
If you have access to the activated version of our Elements, do this:
Open your registered version of the App.
Go to the App menu → Registration…
Click "Deactivate" under the "Activations (1 of X)" button.
Confirm your decision.
That's it. You can now use the same license to register the app on another Mac.
If you don't have access to your old Mac, you can still manage your license activations in the "Register…" window. This includes seeing what machines are licensed and deactivating any machines you no longer require. Elements > Registration…
You'll see this message if you're trying to activate a newer version of Elements that was released after your subscription period ended.
If your subscription has expired and you're trying to use a new version of Elements that was released after your subscription period you'll see the "Update Period Expired" window. You now have a couple of options. You can choose to purchase a new subscription to get access to the new version or get an older version of Elements that was covered during your active subscription period.
Elements will show you what version you can still use underneath the "Renew License" button. Clicking the button will take you to the release notes page where you can download this version.
First, make sure you are running the latest version of Elements.
The first thing to check is that your license number is correct. You'll often see this error if the code is slightly wrong or missing a digit.
If you've triple-checked and made sure you're license code is correct, try the following steps:
Launch Elements and choose "Registration…" from the "Elements" menu.
Deactivate your Mac using the "Activations (1 of 2)" button, and Elements should become Unregistered. (if required)
Restart your Mac.
Launch Elements.
Open the Registration window again and press the "Activate License…" button and enter your new license details.
You should now be up and running.
If you see the following "Unable to Activate" message, it may mean your license was entered incorrectly, or Elements is having trouble validating it over the internet.
Check you don't have iCloud Private Relay or a VPN running.
Check you've not installed anything that blocks or tracks network traffic (i.e. LittleSnitch.app).
Reboot your Mac.
Try activating your license on another Mac.
Try activating your license on another network (3G/4G from your Phone).
Trying out the above will help you narrow down the problem and determine if your Mac or network is causing the issue.
If you're still having issues, you can email , and we'll be able to help you out.
You can email with your license, we can check if it's valid and working. If it is, and your license is still not activating on your Mac, you should try the following things:
Try starting your Mac in Safe Mode. A on how to do this.