Purchasing FAQ

Learn more about pricing and subscriptions

You can purchase Elements via our website.

If you have any issues or need anything clarifying, please post on our forum.

Q: I didn't receive a license email. Where is it?!

When you purchase Elements you will receive an order confirmation email within 5 minutes confirming your order along with your license number. The email will be sent from "[e-mail]" which is our payment provider. If you can't find the email it's usually because of one of the following reasons:

• The email from us ended up in your Spam Folder.

• You entered your email address incorrectly when purchasing (no shame, we've all done it!).

The first step is to check your spam folder for anything from Realmac Software or [e-mail].

If you still can't find your order email, you can contact us directly: [e-mail]. Please include your name, email address, and when you purchased Elements — this will help speed up the search!

Q: What are the differences between the license types?

With Elements’ five license options—Base, Plus, Pro, Studio, and Site, you can choose the plan that best fits your needs, whether you're a casual user, hobbyist, professional web designer, or multi-member team.

Every Elements license includes all you need to build the website you've always wanted, however, there are a few key differences. Please take a look at our License Types document for more details.

Q: Can I switch to a different license?

Yes, once Elements officially launches you'll be able to upgrade/downgrade your license in app. In the meantime, email support and we'll do the change manually for you.

Q: Do you offer refunds?

Yes! We offer a 7 day money-back guarantee.

If you've purchased Elements from us and are not happy, let us know within 7 days, and we'll issue a refund for you.

Please forward your original email receipt from your purchase to obtain your refund. While you don't have to do this, it does make it much quicker for us to find and process.

Send this email to [e-mail]

We generally issue refunds within 48 hours (often quicker).

You don’t need to include a reason, but we really appreciate your feedback to help us improve Elements.

Q: Is Elements subscription based?

Not in the traditional sense. When you purchase a Elements license from our website, you are automatically subscribed to one year of app updates. The license itself will not expire (you can use it forever), however the one year period of app updates will renew on an annual basis.

Please note the following:

• Subscriptions automatically renew unless you cancel them.

• If you cancel, your one year period of app updates will remain active until the next renewal date.

• You can manage your subscription here.

Q: What is your subscription cancellation policy?

You can cancel your subscription anytime via your Billing Manager.

We offer a 7 day money-back guarantee from the date you initially purchase a license for our software. During those initial 7 days you can cancel your subscription and request a refund with no questions asked.

Subsequent automatic subscription renewals are not refundable under our 7 day money-back guarantee.

Q: What happens if I cancel my subscription?

Your one year period of app updates will remain active. You will continue to receive updates until the next renewal date. If you wish to receive further updates after that renewal date, you will need to manually re-subscribe.

Q: What happens if my subscription expires?

You get to keep the version of Elements you're currently using, you just won't receive any further updates to it. You'll need to re-subscribe to start receiving updates again.