> For the complete documentation index, see [llms.txt](https://docs.realmacsoftware.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.realmacsoftware.com/squash/extras/faq.md).

# FAQ

Frequently Asked Questions

### Why is the output larger than the original?

The original may already be highly compressed, or your chosen format and quality may need more data. Lower quality in the **Format** section, reduce dimensions or try another compatible format, then compare again in the preview pane.

Squash does not automatically replace a larger output with the original. See [Why a file can get bigger](/squash/quick-guide/nodes/format.md#why-a-file-can-get-bigger).

### Why are there no compressed sizes in the list?

Squash calculates them automatically unless **Automatically compress images** is turned off in **Settings → General**. In that case, choose **File → Squash** (**Command-S**) to calculate them.

With automatic compression off, changed image-processing settings need another Squash action to calculate updated sizes. Exporting still processes the images, even if you have not calculated the list sizes first.

### Does Squash change my original images?

Imports and previews use working copies. Normal exports save processed files at your chosen destination. Removing an image from the list does not delete its original.

**Same Folder as Original** with **Overwrite** enabled can replace original files when the names match. Read [Export](/squash/quick-guide/nodes/export.md) before using that combination.

### How do I add images without clearing my current batch?

Drag the images onto the lower part of the image list, the **Add** zone, or onto the preview. If you drop on **Replace** by mistake, press **Command-Z** to get your previous batch back.

When importing with **Add Images** or the File menu, hold **Option** if **Replace previous images** is enabled, or turn that setting off in **Settings → General**.

### Why can't I find Effects or Borders?

Open **Settings → Effects** and enable a filter or border pack. A section is hidden when no pack of that type is enabled. Squash 4 includes **Basic Set**; install a border pack to show Borders. See [Effect packs](/squash/quick-guide/nodes/effects.md#effect-packs).

### Why is Apple Intelligence unavailable?

Squash's local image understanding requires **macOS 27 or later**, an eligible Mac and Apple Intelligence enabled with its models ready. The **Rename** section in the sidebar explains what is missing. If Apple Intelligence is turned off, turn it on in **System Settings**.

On a Mac that can't run Apple Intelligence, descriptive filenames aren't available, but compression and every other feature work normally. See [AI Setup](/squash/quick-guide/ai.md).

### Are my images uploaded?

No. Compression, resizing, effects, and filename generation with Apple Intelligence all run on your Mac. Your images never leave your Mac.

See [Privacy Policy](/squash/extras/privacy-policy.md) for more detail.

### Where can I download or purchase Squash?

Visit the [Squash website](https://www.realmacsoftware.com/squash/) for current purchase and download options, or use the [Squash download link](https://www.realmacsoftware.com/download/squash/).

If you use the [Setapp edition](https://setapp.com/apps/squash), manage it through Setapp. Availability and release versions can differ between download channels. See [Licensing FAQ](/squash/licensing-faq.md) for the differences between editions.

### How do I get help?

Email <support@realmacsoftware.com>. Include your Squash version, macOS version, input and output formats, and the steps that led to the problem. A screenshot or example image can help us reproduce it.


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