Elements Cloud
Sign-up for a free Elements Cloud Account
Every Elements Cloud account comes with 1GB of free cloud storage. An active license is required for continued use of Elements Cloud. You can sign-up in-app.
Elements Cloud gives every user a simple, reliable place to store purchased products, back up their projects, and share them when needed.
Below are instructions on how to sign-up for a free account, and share/backup your project.
An active subscription is required to use Elements Cloud.
Account Sign-Up
You can sign-up (or sign-in) to your account in the Account Preferences within Elements. Simply enter your email address and click the "Send Sign-in Link" button. An account will be created for you, or you will be logged in (if you already have an account).
A link will be sent to the email address you entered, click this email link within 3 minutes to register or log in to your account.
Once logged in you can share your open project from the Cloud icon in the Elements Toolbar. You can always manage uploaded files and storage from the Account Preferecnes window.
Every Elements Cloud account comes with 1GB of free cloud storage. This is the perfect place to make backups and upload files for sharing.
Sharing Projects
Once logged into you Elements Cloud Account you can share your open project from the Cloud icon in the Elements Toolbar.
To upload your project to Elements Cloud, just follow these steps:
Open your project in Elements.
Click the "Cloud" share button in the top-left corner.
Press the "Upload Project" button in the pop-over window.
Once it's finished uploading you'll be able to share the link to your project.
Converting an Elements App link to a direct download
To generate a direct download link from an Elements App link, simply append the unique identifier from the original link to the elementsapp.cloud URL.
• Elements App Link: elementsapp://downloadDocument/M1l5heNgT81r
• Direct Download Link: https://dl.elementsapp.cloud/g/M1l5heNgT81r
Troubleshooting
A troubleshooting guide for Elements Cloud Issues.
I'm unable to Upload to Elements Cloud
This is often due to an issue on the network, it could be down to the network administrators blocking traffic to AWS. You may see an error message, like the following:
In Terminal.app try running the following command. If there’s no response or high packet loss, your network might be blocking AWS services.
You can also try opening https://aws.amazon.com/amplify/ in your browser. If it doesn’t load or is slow, your network might be restricting access.
If possible connect to another network and try to re-upload your files.
If issues persist, try these steps:
Log out and back into Elements Cloud.
Attempt to send the project to Elements Cloud again.
Go to the Help Menu and select Copy Support Logs. Send the file to [email protected].
You can also post about any issues you might be having on the Elements Forum.
"Elements Cloud service has encountered an error…" message
This is often due to an issue on the network, it could be down to an app or network administrators blocking traffic to AWS. You may see an error message, like the following:
It’s worth checking whether you have anything installed on your Mac that filters or blocks traffic, tools like Little Snitch, NetBarrier, Radio Silence, or certain antivirus packages can quietly block app requests and cause odd behavior like this.
NetBarrier constantly monitors network activity whether the application is running or not, which means its network extension can persist even when the main app is disabled.
Ensure the NetBarrier network extension is fully disabled, before trying again.
If you’re running any of those, try temporarily disabling them or adding Elements to the allow list. If possible connect to another network and try to log-in again.
If issues persist, please contact [email protected].
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