# Privacy Policy At Realmac Software Ltd, we’ve always been committed to maintaining the trust and confidence of our customers and visitors. We’re not in the business of selling, renting, or trading email lists with other companies for marketing purposes — and we never will be. This policy explains when and why we collect personal information, how we use it, and how we keep it secure. By using our website or software, you agree to the terms of this Privacy Policy. ### 1. Who We Are Realmac Software Ltd\ Registered in England and Wales\ Email: \ ICO Registration Number: We design and sell software for macOS, including *Squash*, *RapidWeaver* Classic and RapidWeaver *Elements*. ### 2. The Information We Collect We may collect personal data such as your name, email address, and contact details when you: * Use our website * Purchase our software * Send us support requests * Sign up for our mailing list * Participate in our forums We only collect the information necessary to provide our services and support. ### 3. How We Use Your Information We use your personal information for the following purposes: * To process software purchases and deliver license details * To respond to support requests and communicate with you * To send newsletters and updates (only if you’ve opted in) * To understand how our website and products are used * To notify you of software changes or improvements We do not sell, rent, or share personal information with other organisations for marketing. ### 4. Our Data Processors #### FastSpring – Online Store We use FastSpring to securely handle all software sales. They collect and process your billing details to complete purchases. FastSpring is the Merchant of Record, and they handle payment processing, refunds, and related support. [FastSpring Privacy Policy](https://fastspring.com/privacy/) #### Google Analytics – Website Tracking We use Google Analytics to understand how visitors use our website. Analytics data may include anonymised IP addresses, device type, and pages visited. We never use this data to personally identify you, and we do not merge it with other information. [Google Privacy Policy](https://policies.google.com/privacy) #### Buttondown – Newsletter We use Buttondown to manage our mailing list. When you sign up, we collect your name and email address so we can send you news, updates, and promotions about our software. You can unsubscribe at any time using the “Unsubscribe” link in any of our emails. [Buttondown Privacy Policy](https://buttondown.email/privacy) ### 5. Legal Bases for Processing We only process personal data when we have a valid legal reason to do so: | Processing purchases | Contractual necessity | | ------------------------------ | --------------------- | | Sending newsletters | Consent | | Responding to support requests | Legitimate interest | | Website analytics | Consent | ### 7. How We Store and Protect Your Data All traffic to our websites (including the store, forum, and community) uses HTTPS for secure communication. We store minimal data and ensure it’s protected using appropriate technical and organisational measures. ### 8. Data Retention We only keep your data for as long as necessary: * Purchase and billing data: up to 6 years (for accounting and tax purposes) * Newsletter data: until you unsubscribe * Analytics data: typically 26 months (Google’s standard retention period) ### 9. Your Rights You have the right to: * Request a copy of your personal data * Ask us to correct or delete it * Withdraw consent for newsletters or analytics * Object to certain processing * Complain to the ICO if you believe your data isn’t handled properly To make a request, email . ### 10. Changes to This Policy We may update this policy from time to time. Any changes will be posted here, and where appropriate, you’ll be notified by email. This Privacy Policy was **last updated in October 2025** and replaces all previous versions. ### 11. Contact Us If you have questions about this Privacy Policy or how we handle your data, email us at . --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.realmacsoftware.com/elements-docs/legal/privacy-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.