Licensing & Activations
Licensing and Activation information
Below you'll find licensing information for our software.
Be sure to check your Spam folder. Just in case!
Our Subscription Manager can help you check a subscription status, change payment details, and cancel your subscription. All you need is access to the email address with which you purchased our software.
If you have access to the activated version of our software, do this:
- 1.Open your registered version of the App.
- 2.Go to the App menu → Registration…
- 3.Click "Deactivate" under the "Activations (1 of X)" button.
- 4.Confirm your decision.
That's it. You can now use the same license to register the app on another Mac.
If you don't have access to your old Mac, don't worry, you can still deactivate it following the steps above.
Manage activations in the RapidWeaver Registration Window.
You can manage your license activations in the "Register…" window. This includes seeing what machines are licensed and deactivating any machines you no longer require.
RapidWeaver Classic > Registration…
Hopefully this day will never come, but if you need to cancel your subscription for one of our apps, visit the Subscription Manager page. In this case, any apps registered will continue providing all of its updates till the end of the current subscription period (the one you’ve already paid for).
You'll see this message if you're trying to active a newer version of RapidWeaver that was released after your subscription period ended.
RapidWeaver Update Period Expired
If your subscription has expired and you're trying to use a new version of RapidWeaver that was released after your subscription period you'll see the "Update Period Expired" window. You now have a couple of options. You can choose to purchase a new subscription to get access to the new version or get an older version of RapidWeaver that was covered during your active subscription period.
RapidWeaver will show you what version you can still use underneath the "Renew License" button. Clicking the button will take you to the release notes page where you can download this version.
The Activation Window shows when your license expired and what version you can download.
Click the orange tab to renew your license.
Q: How do I know if I have an RW8 or RWClassic License?
A: RapidWeaver 8 licenses are valid for 8.9.x and below. A RW8 license number will start with a random string of characters such as 1234A5BC-.
RapidWeaver Classic licenses are valid for RapidWeaver Classic 8.10 or newer. A RWC license will start with id, followed by random characters, and end in devant.
First, make sure you are running the latest version of RapidWeaver.
The first thing to check is that your license number is correct. You'll often see this error if the code is slightly wrong or missing a digit.
If you've triple-checked and made sure you're license code is correct, try the following steps:
- 1.Launch RapidWeaver and choose "Registration…" from the "RapidWeaver Classic" menu.
- 2.Deactivate your Mac using the "Activations (1 of 2)" button, and RapidWeaver should become Unregistered. (if required)
- 3.Restart your Mac.
- 4.Launch RapidWeaver
- 5.Open the Registration window again and press the "Activate License…" button and enter your new license details.
- 6.You should now be up and running.
If you see the following "Unable to Activate" message, it may mean your license was entered incorrectly, or RapidWeaver is having trouble validating it over the internet.
- 1.Check you don't have iCloud Private Relay or a VPN running.
- 2.Check you've not installed anything that blocks or tracks network traffic (i.e. LittleSnitch.app).
- 3.Reboot your Mac.
- 4.Try activating your license on another Mac.
- 5.Try activating your license on another network (3G/4G from your Phone).
Trying out the above will help you narrow down the problem and determine if your Mac or network is causing the issue.
This purchasing FAQ is currently being updated regularly based on questions we've been asked or seen on related forums.
If you purchase one of our products, you will receive an email from us within 5 minutes confirming your order along with your license number for the product. The email will be sent from "[email protected]" which is our payment provider. If you can't find the email it's usually because of one of the following reasons:
- The email from us ended up in your Spam Folder.
- You entered your email address incorrectly when purchasing (no shame, we've all done it!).
If you still can't find your order email, you can contact us directly: [email protected] Please include your name, email address, what product you purchased, and when — this will help speed up the search!
Yes. We offer a 14-day money-back guarantee.
If you've purchased RapidWeaver from us and are not happy, let us know within 14 days, and we'll issue you a refund.
Please forward your original email receipt from your purchase to obtain your refund. While you don't have to do this, it does make it much quicker for us to find and process.
We generally issue refunds within 48 hours (often quicker).
You don’t need to include a reason, but we really appreciate your feedback to help us improve RapidWeaver.
We offer a 14-day money-back guarantee when you purchase our software. During those 14-days you can cancel your subscription and request a refund at any time.
You get to keep the version of RapidWeaver you're currently using. You just won't receive any updates to it. You'll need to re-subscribe to start receiving updates again.
To clarify: If you purchased a year's subscription to RapidWeaver, you're entitled to updates throughout that period (even if you cancel your subscription).