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Licensing & Activations

Licensing and Activation information
Below you'll find licensing information for our software.
DevAnt now powers all of our software activations. We've switched all of our software over to subscription-based payment plans. We believe this is the best way forward to offer continued support and new features for our customers to enjoy.

License recovery

If you've lost your license, visit our License Manager and use the automated system to help find your previous purchases.
If you’ve tried using our license manager and are still having issues, please email [email protected], and we’ll get you up and running.
Be sure to check your Spam folder. Just in case!

Manage your subscription

Our Subscription Manager can help you check a subscription status, change payment details, and cancel your subscription. All you need is access to the email address with which you purchased our software.
If you no longer have access to the email address, contact [email protected], and we'll be able to help you directly.

Reset a license manually

If you have access to the activated version of our software, do this:
  1. 1.
    Open your registered version of the App.
  2. 2.
    Go to the App menu → Registration…
  3. 3.
    Click "Deactivate License…"
  4. 4.
    Confirm your decision.
That's it. You can now use the same license to register the app on another Mac.

Managing License Activations

You can manage your license activations in the "Register…" window. This includes seeing what machines are licensed and deactivating any machine you no longer require.
RapidWeaver Classic > Registration…

Cancel your subscription

Hopefully, this day will never come but if you need to cancel your subscription for one of our apps, visit the Subscription Manager page. In this case, Any apps registered will continue providing all of its features and updates till the end of the current subscription period (the one you’ve already paid for).

Licensing FAQ

Q: How do I know if I have an RW8 or RWClassic License?
A: RapidWeaver 8 licenses are valid for 8.9.x and below. An RW8 license number will start with RWPL.
RapidWeaver Classic license are valid for RapidWeaver Classic 8.10 or newer. A RWC license will start with id and end in devant.

Q: I'm getting an "Activation failure (404)" Error when I try to register. What should I do?

First, make sure you are running the latest version of RapidWeaver.
The first thing to check is that your license number is correct. You'll often see this error if the code is slightly wrong or missing a digit.
If you've triple-checked and made sure you're license code is correct, try the following steps:
  1. 1.
    Launch RapidWeaver and choose "Registration…" from the "RapidWeaver Classic" menu.
  2. 2.
    Deactivate your Mac using the "Activations (1 of 2)" button, and RapidWeaver should become Unregistered. (if required)
  3. 3.
    Restart your Mac.
  4. 4.
    Launch RapidWeaver
  5. 5.
    Open the Registration window again and press the "Activate License…" button and enter your new license details.
  6. 6.
    You should now be up and running.
If you're still having issues, you can email [email protected], and we'll be able to help you out.

Q: Help, My license won't activate!

If you see the following "Unable to Activate" message, it may mean your license was entered incorrectly, or RapidWeaver is having trouble validating it over the internet.
You can email [email protected] with your license, we can check it's valid and working. If it is, and your license is still not activating on your Mac, you should try the following things:
  1. 1.
    Check you don't have iCloud Private Relay or a VPN running.
  2. 2.
    Check you've not installed anything that blocks or tracks network traffic (i.e. LittleSnitch.app).
  3. 3.
    Reboot your Mac.
  4. 4.
    Try activating your license on another Mac.
  5. 5.
    Try activating your license on another network (3G/4G from your Phone).
  6. 6.
    Try Starting your Mac in Safe Mode. A guide can be found here on how to do this.
Trying out the above will help you narrow down the problem and determine if your Mac or network is causing the issue.

Purchasing (Subscriptions)

This purchasing FAQ is currently being updated regularly based on questions we've been asked or seen on related forums.
If you have any issues or need anything clarifying, please email [email protected] - we're always here to help 🙏

Q: I didn't receive a license email. Where is it?!

If you purchase one of our products, you will receive an email from us within 5 minutes confirming your order along with your license number for the product. The email will be sent from "[email protected]" which is our payment provider. If you can't find the email it's usually because of one of the following reasons:
  • The email from us ended up in your Spam Folder.
  • You entered your email address incorrectly when purchasing (no shame, we've all done it!).
The first step is to check your spam folder for anything from Realmac Software of [email protected].
If you still can't find your order email, you can contact us directly: [email protected] Please include your name, email address, what product you purchased, and when — this will help speed up the search!

Q: Do you offer refunds?

Yes. We offer a 14-day money-back guarantee.
If you've purchased RapidWeaver from us and are not happy, let us know within 14 days, and we'll issue you a refund.
Please forward your original email receipt from your purchase to obtain your refund. While you don't have to do this, it does make it much quicker for us to find and process.
Send this email to [email protected]
We generally issue refunds within 48 hours (often quicker).
You don’t need to include a reason, but we really appreciate your feedback to help us improve RapidWeaver.

Q: Is RapidWeaver subscription based?

Yes, you can choose a subscription license from our online store. You can also upgrade here for a reduced cost if you are an existing RapidWeaver 8 customer.
  • Subscriptions automatically renew unless you cancel them.
  • If you cancel, you can keep using the subscription until the next billing date.
    • To clarify: You can keep the version of RapidWeaver you're currently using. You just won't receive any updates to it.

Q: What is your subscription cancellation policy?

We offer a 14-day money-back guarantee when you purchase our software. During those 14-days you can cancel your subscription and request a refund at any time.

Q: What happens if my subscription expires?

You get to keep the version of RapidWeaver you're currently using. You just won't receive any updates to it. You'll need tore-subscribe to start receiving updates again.
To clarify: If you purchased a year's subscription to RapidWeaver, you're entitled to updates throughout that period (even if you cancel your subscription).

Purchasing (Renewals)

The following only applies to users that purchased RapidWeaver Classic between June 28th 2022, and July 22nd 2022. This license type is no longer available for new purchases.

Q: How do I know if I have an early-bird renewal license?

The easy way to find out is by looking in the RapidWeaver Classic Registration window. If it says "Receiving updates until x date" and has a "Renew" button in the bottom right-hand corner of the window, you're on an old-style license.
if you see the "Renew" button in the registration window it means you're on an old style license.

Q: Can I still renew or extend my license for another 12 months?

Yes. To renew your license for another 12 months of updates, press "Renew" in the Registration window and look for the "RapidWeaver Classic (1 Year)" option further down the Renew License page.
Note: This upgrade option will only work (and be valid) when navigating to this page from within RapidWeaver (using the "Renew" button) - RapidWeaver passes in an encrypted version of your existing license in the URL, so our store knows to extend the license date.
We've recorded a video that shows how to "renew" your license. This is only applicable to renewl customers.
Any problems or further questions, please email [email protected], and we'll be able to help you out.

Q: Do I have to switch to a Subscription Plan?

No, you can stay on, and extend your existing renewal plan (or choose to switch to a subscription, the choice is yours).

Q: Why are you keeping the renewal license going?

To honour users that supported us and purchased this license type when RapidWeaver Classic launched.

Q: Can new users buy a renewal license instead of a subscription?

No, however… If a Subscription plan is an issue for you, you can email support, and we'll help you out.

Q: Okay, but what's the difference between the old-style "Renew" and the new "Subscription" style plan?

Old-style renewal licenses do not auto-renew. The customer has to go through the process of re-buying to continue receiving updates after their license has expired.
Subscriptions will automatically renew unless cancelled, customers will always have the most up-to-date version of RapidWeaver.