How to Report a Bug
If you've found an issue, here's what to do
Last updated
If you've found an issue, here's what to do
Last updated
Should you come across a bug in RapidWeaver there are a few things we need to help resolve the bug or issue you are seeing.
All bug reports should be sent to support@realmacsoftware.com so we can deal with them more swiftly. We'll contact you directly should we require any more information.
Helpful information when reporting a bug
Please try to send us as much information as you can about the bug, this will help us locate and fix it much quicker.
RapidWeaver version
macOS version
Steps to reproduce the bug (bonus points for an example project)
Screen recording (or screenshots)
Exact error message as it appears
Crash log
Use QuickTimePlayer.app, this can be found in your Applications Folder.
To create a simple recording, choose File › New Screen Recording from the menu. Click the red record button, then follow the instructions on the screen. To save, choose File › Export and select the quality.
Alternatively, you can use the keyboard shortcut command-shift-5 to bring up the onscreen Screen Recording controls.
Whenever an application on macOS crashes, it’ll automatically create a .crash file containing details as to what may have caused the crash. In the rare event that RapidWeaver crashes, sending us a crash log will help us find out what caused the crash, and how we can fix it.
How to find your crash Logs(s):
In the Finder, go to your Applications folder, then Utilities and launch Console.app
Under the User Diagnostic Reports portion of the sidebar, locate the most recent crash.
When found, Control-click it, and then select “Reveal in Finder” from the shortcut menu.
Copy, or drag out the selected file from the Finder window and attach it to an email and send it to support@realmacsoftware.com
