Licensing and Activation

Licensing and Activation information

Below you'll find licensing information for our software.

License recovery

If you've lost your license, visit our License Manager and use the automated system to help find your previous purchases.

If you’ve tried using our license manager and are still having issues, please email [e-mail], and we’ll get you up and running.

Be sure to check your Spam folder. Just in case!

Manage your subscription

Our Billing Manager can help you check a subscription status, change payment details, and cancel your subscription. All you need is access to the email address you used to purchase our software.

If you no longer have access to the email address, contact [e-mail], and we'll be able to help you directly.

Reset a license manually

If you have access to the activated version of our software, do this:

1. Open your registered version of the App.

2. Go to the App menu → Registration…

3. Click "Deactivate" under the "Activations (1 of X)" button.

4. Confirm your decision.

That's it. You can now use the same license to register the app on another Mac.

If you don't have access to your old Mac, don't worry, you can still deactivate it following the steps above.

Manage activations in the RapidWeaver Registration Window.

Managing License Activations

You can manage your license activations in the "Register…" window. This includes seeing what machines are licensed and deactivating any machines you no longer require.

RapidWeaver Classic > Registration…

Cancel your subscription

Hopefully this day will never come, but if you need to cancel your subscription for one of our apps, visit the Billing Manager page.

In the event you cancel your subscription, any apps registered will continue providing all of its updates till the end of the current subscription period (the one you’ve already paid for).

Update Period Expired

You'll see this message if you're trying to activate a newer version of RapidWeaver that was released after your subscription period ended.

RapidWeaver Update Period Expired

If your subscription has expired and you're trying to use a new version of RapidWeaver that was released after your subscription period you'll see the "Update Period Expired" window. You now have a couple of options. You can choose to purchase a new subscription to get access to the new version or get an older version of RapidWeaver that was covered during your active subscription period.

RapidWeaver will show you what version you can still use underneath the "Renew License" button. Clicking the button will take you to the release notes page where you can download this version.

The Activation Window shows when your license expired and what version you can download.

Click the orange tab to renew your license.

Licensing FAQ

Q: How do I know if I have a RW8 or RWClassic License?

A: RapidWeaver 8 licenses are valid for 8.9.x and below. A RW8 license number will start with a random string of characters such as 1234A5BC-.

RapidWeaver Classic licenses are valid for RapidWeaver Classic 8.10 or newer. A RWC license will start with id, followed by random characters, and end in devant.

Q: I'm getting an "Activation failure (404)" Error when I try to register. What should I do?

First, make sure you are running the latest version of RapidWeaver.

The first thing to check is that your license number is correct. You'll often see this error if the code is slightly wrong or missing a digit.

If you've triple-checked and made sure you're license code is correct, try the following steps:

1. Launch RapidWeaver and choose "Registration…" from the "RapidWeaver Classic" menu.

2. Deactivate your Mac using the "Activations (1 of 2)" button, and RapidWeaver should become Unregistered. (if required)

3. Restart your Mac.

4. Launch RapidWeaver.

5. Open the Registration window again and press the "Activate License…" button and enter your new license details.

6. You should now be up and running.

If you're still having issues, you can email [e-mail], and we'll be able to help you out.

Q: Help, my license won't activate!

If you see the following "Unable to Activate" message, it may mean your license was entered incorrectly, or RapidWeaver is having trouble validating it over the internet.

You can email [e-mail] with your license, we can check if it's valid and working. If it is, and your license is still not activating on your Mac, you should try the following things:

1. Check you don't have iCloud Private Relay or a VPN running.

2. Check you've not installed anything that blocks or tracks network traffic (i.e. LittleSnitch.app).

3. Reboot your Mac.

4. Try activating your license on another Mac.

5. Try activating your license on another network (3G/4G from your Phone).

6. Try starting your Mac in Safe Mode. A guide can be found here on how to do this.

Trying out the above will help you narrow down the problem and determine if your Mac or network is causing the issue.

Purchasing

This purchasing FAQ is currently being updated regularly based on questions we've been asked or seen on related forums.

If you have any issues or need anything clarifying, please email [e-mail] - we're always here to help 🙏

Q: I didn't receive a license email. Where is it?!

If you purchase one of our products, you will receive an order confirmation email within 5 minutes confirming your order along with your license number for the product. The email will be sent from "[e-mail]" which is our payment provider. If you can't find the email it's usually because of one of the following reasons:

• The email from us ended up in your Spam Folder.

• You entered your email address incorrectly when purchasing (no shame, we've all done it!).

The first step is to check your spam folder for anything from Realmac Software or [e-mail].

If you still can't find your order email, you can contact us directly: [e-mail]. Please include your name, email address, what product you purchased, and when — this will help speed up the search!

Q: Do you offer refunds?

Yes! We offer a 30 day money-back guarantee.

If you've purchased RapidWeaver from us and are not happy, let us know within 30 days, and we'll issue a refund for you.

Please forward your original email receipt from your purchase to obtain your refund. While you don't have to do this, it does make it much quicker for us to find and process.

Send this email to [e-mail]

We generally issue refunds within 48 hours (often quicker).

You don’t need to include a reason, but we really appreciate your feedback to help us improve RapidWeaver.

Q: Is RapidWeaver subscription based?

Not in the traditional sense. When you purchase a RapidWeaver license from our online store, you are automatically subscribed to one year of app updates. The license itself will not expire (you can use it forever), however the one year period of app updates will renew on an annual basis.

Please note the following:

• Subscriptions automatically renew unless you cancel them.

• If you cancel, your one year period of app updates will remain active until the next renewal date.

• You can manage your subscription here.

Q: What is your subscription cancellation policy?

You can cancel your subscription anytime via your Billing Manager.

We offer a 30 day money-back guarantee from the date you initially purchase a license for our software. During those initial 30 days you can cancel your subscription and request a refund with no questions asked.

Subsequent automatic subscription renewals are not refundable under our 30 day money-back guarantee.

Q: What happens if I cancel my subscription?

Your one year period of app updates will remain active. You will continue to receive updates until the next renewal date. If you wish to receive further updates after that renewal date, you will need to manually re-subscribe.

Q: What happens if my subscription expires?

You get to keep the version of RapidWeaver you're currently using, you just won't receive any further updates to it. You'll need to re-subscribe to start receiving updates again.