Share Your Project File
In this guide we’ll show you how to create zip file archives for both your project file and add-ons folder, then show you how to share those files with our support team for troubleshooting.
Last updated
In this guide we’ll show you how to create zip file archives for both your project file and add-ons folder, then show you how to share those files with our support team for troubleshooting.
Last updated
This is the project you open, edit, and save when working on your website in RapidWeaver. In the below example we are storing our project files in the Documents folder which can be located in Mac’s Finder.
Select the project file you would like to share for troubleshooting assistance.
Compress the project file by Ctrl-Click, right-click if you have a two-button mouse, or two-finger click if you are using a trackpad, then selecting Compress "filename" (the filename will be the name of your project file).
Drag the newly created zip file to your Desktop (if it’s not there already) so it’s easy to find. You’ll need it again at the end or this guide when you are ready to share the files.
Now we’ll make a zip file for your Add-ons. RapidWeaver can do this automatically, so it’s a lot easier. Here’s how to do it.
Click on RapidWeaver Classic >> Settings. Alternatively if you already have a project open in RapidWeaver, you can select the Addons button located along the top toopbar menu.
Next select the Addons tab in the preferences pop-up window.
Click the Export Addons Directory button. This will prompt you to save the exported zip file. Save it to your Desktop so it will be easy to find.
If your newly created zip files are too large to send via email, you can share them via iCloud Drive. If you are using a different file sharing service such as Dropbox, Google Drive, WeTransfer, etc., follow their instructions for sharing files.
If you will be using iCloud Drive to share the files, please follow Apple’s Official Support Documentation. Make sure to select your macOS version from the top of their support document for accurate sharing instructions.
Below are the steps if you are using macOS Sequoia.
Drag the two zip files you created in the above steps from your Desktop to your iCloud Drive folder. In the below example we created a folder in our iCloud Drive folder called “share-with-realmac-software” and moved our zip files there.
Ctrl-Click, right-click if you have a two-button mouse, or two-finger click if you are using a trackpad on the first file you’d like to share (in this example we will select the demo-project.zip file).
A Share File sheet contextual window will pop up. In this sheet, select the following:
Collaborate from the drop-down menu.
Click the arrow-down icon to view the share options. Select “Anyone with the link” from the “Who can access” drop-down menu. Select “View only” from the “Permissions” drop-down menu.
Select Invite with Link.
A share link will be generated and automatically copied to your Mac’s clipboard.
Paste the share link that was copied to your clipboard in an email message to us.
Repeat step 2 for your My Addons.zip file, and paste that share link in the same email to us. You should now have two share links pasted in an email message ready to send to us.
Send the email to us at support@realmacsoftware.com.
Below is what both you and us should see when opening your share links in a browser window. If you don't see the option to "Download a Copy", your share settings were selected incorrectly. Go back to Step 2 and try again.
Once we receive your files we will start the troubleshooting process as soon as possible. If you have any questions feel free to follow up in the support ticket that is auto-created when submitting your email to us.
