Your Personal Data
You will be asked to provide us with Personal Data which may include your name, email address and other contact details when you:
- Use our Website
- Purchase our Software
- Send us support requests
- Signup for our mailing lists
- Signup and participate in the forums
We will only use information held about you for the following purposes:
- To understand usage patterns and improve our Website.
- To allow us to troubleshoot, and improve our Software and Website.
- To communicate with you by responding to your requests through emails and the forum.
- To inform you of news and updates with regards to our Software through email.
- To notify you about changes to our Software.
Anonymous App Usage Information
RapidWeaver includes an option to send anonymous usage information to Realmac Software. This information is used solely to help us improve RapidWeaver. The information collected is not personally identifiable. You can opt out of sending this information at any time via the Preferences in RapidWeaver.
We do not collect any personally-identifiable information, and we do not collect any information stored on your websites. Should you have any questions about the anonymous usage information that we collect, please contact us and we’ll be happy to answer any questions you might have. Please note, due to the fact that none of the usage data we collect can be personally-identified, we are unable to process any requests to remove information which may have previously been submitted as we cannot identify any individual user data.
HTTPS — Secure Website Traffic
All of our website traffic is served over https, this includes the Realmac Website, our Online Store, the Realmac Forum, and the RapidWeaver Community website.
If you want to disable cookies you need to change your website browser settings to ignore cookies. You can also delete stored cookie information via your browser settings. For example in Safari on the Mac you simply go to Preferences > Advanced > "Manage Website Data…". You can search for "http://realmacsoftware.com" within the "Manage Website Data" sheet that appears and delete the cookie from there.
Google Analytics - Website Tracking
We use Google Analytics software to collect information about how you use our website. This can include IP addresses. The data is anonymised before being used for analytics processing.
Google Analytics processes anonymised information about:
the pages you visit on realmacsoftware.com
how long you spend on each page
how you got to the site
what you click on while you’re visiting the site
We do not store your personal information through Google Analytics (for example your name or address).
We do not try to identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are.
Fastspring — Online Store
Paddle and Fastspring are our online payment processors, they collect your information at checkout to process your purchase. Upon checkout there is also an optional check-box to allow us to contact you for marketing purposes. This is opt-in and is compliant with GDPR. If you would like your purchase history deleted please contact us.
Our order process is conducted by our online reseller Paddle and Fastspring, they are the Merchant of Record for all our orders. Paddle and Fastspring provides all customer service inquiries and handles returns.
Convertkit — Promotional Newsletter
We use ConvertKit for sending occasional newsletters and promotions for our software. You would have signed up for this newsletter via our online store, website, or in-app. We use this information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We also gather statistics around email opening and clicks using industry-standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe from this list at any time by clicking the "Unsubscribe" link at the bottom of all emails from us. Alternatively, you can contact us and we'll do it manually for you.
If you've signed-up to our forum, then we'll hold your name and email address on record. If you'd like your account, and posts deleted please contact us.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request us at [email protected] and we'll do out best to locate all the information we have on you. This will likely be a list of purchases along with any forum posts, or support requests you may have made.