Licensing FAQ

Help with Licensing Squash for Mac.

Q: I renewed my license, but I don't know where to enter the new one…

Make sure you are running the latest version of Squash, and follow the steps below:

1. Launch Squash and choose "Registration…" from the "Squash" menu.

2. Deactivate your Mac using the "Activations (1 of 2)" button and Squash should become Unregistered.

3. Press the "Activate License…" button and enter in your new license details.

4. That's it, you're all set.

If you're still having issues, you can email [e-mail] and we'll be able to help you out.

Q: I'm getting an "Activation failure (404)" Error when I try to register. What should I do?

Make sure you are running the latest version of Squash, this can always be downloaded here.

If you're seeing this error, ensure you're license number is correct.

The first thing to check is that your license number is correct. You'll often see this error if the code is slightly wrong or missing a digit.

If you've triple-checked and made sure you're license code is correct, try the following steps:

1. Launch Squash and choose "Registration…" from the "Squash" menu.

2. Deactivate your Mac using the "Activations (1 of 2)" button, and Squash should become Unregistered. (if required)

3. Restart your Mac.

4. Launch Squash

5. Open the Registration window again and press the "Activate License…" button and enter your new license details.

6. You should now be up and running.

If you're still having issues, you can email [e-mail] and we'll be able to help you out.

Q: I didn't receive a license email. Where is it?!

If you purchase one of our products, you will receive an email from us within 5 minutes confirming your order along with your license number for the product. The email will be sent from "[e-mail]" which is our payment provider. If you can't find the email it's usually because of one of the following reasons:

• The email from us ended up in your Spam Folder.

• You entered your email address incorrectly when purchasing (no shame, we've all done it!).

The first step is to check your spam folder for anything from Realmac Software of [e-mail].

If you still can't find your order email you can contact us directly: [e-mail] Please include your name, email address, what product you purchased, and when — this will help speed up the search!

Q: Do you offer refunds?

Yes. We offer a 14-day money-back guarantee.

If you've purchased Squash from us and are not happy, let us know within 14 days and we'll issue you a refund.

To obtain your refund please forward your original email receipt from your purchase, while you don't have to do this, it does make it much quicker for us to find and process.

Send this email to [e-mail]

We generally issue refunds within 48 hours (often quicker).

You don’t need to include a reason, but we really appreciate your feedback to help us improve RapidWeaver.

Q: What is your subscription cancellation policy?

We offer a 14-day money-back guarantee when you purchase Squash. During those 14-days you can cancel your subscription and request a refund.

• Subscriptions automatically renew unless you cancel them.

• If you cancel, you can keep using the subscription until the next billing date

• You can manage your auto-renewals here.

Q: How do I restore my subscription from the App Store?

If Squash failed to restore your existing subscription. You might be seeing this error for multiple reasons.

First off, please make sure that you are logged in with the same Apple ID that you used to purchase the subscription your Squash subscription is still active You can check both on the Subscriptions page of your account on the Mac App Store.